Frequently Asked Questions

Live edge products are unique pieces of furniture that showcase the natural contours and edges of the original wood, preserving the organic shape of the tree from which they were crafted. Unlike traditional furniture, which typically features straight lines and uniform edges, live edge furniture highlights the inherent beauty and individuality of each wood piece, including its knots, grain patterns, and natural curves. This approach not only emphasizes the raw and rustic elegance of the wood but also ensures that every piece is one-of-a-kind, bringing a touch of nature’s artistry into your living space.

We pride ourselves on our commitment to sustainability by sourcing premium wood locally throughout Canada and the United States, ensuring that each piece supports environmentally responsible practices. For projects requiring a unique species or specific aesthetic, we can also procure exceptional wood slabs from around the world, offering an extensive selection of natural textures and grain patterns.

Absolutely. We offer a fully customizable service that allows you to choose the dimensions, finishes, and design details to suit your space perfectly. Our team will work closely with you—from initial consultation through to the final production—to ensure your custom piece reflects your vision and fits seamlessly into your environment.

Typically, our custom orders are completed within 6-8 weeks. Please note that the exact lead time may vary depending on the complexity of the project, the specific materials requested, and current production schedules. We pride ourselves on clear communication and will keep you updated throughout the process to ensure a smooth and satisfying experience.

We offer flexible delivery options to best suit your location and needs. For customers in the Greater Vancouver area, we provide local delivery services for a fee that varies based on your specific location. For those outside our local delivery area, we are happy to coordinate shipping arrangements or advise on trusted third-party carriers. Please contact us directly to discuss the most convenient option for your order.

To maintain the beauty and longevity of your live edge furniture, we recommend the following care and maintenance tips:

Regular Cleaning: Gently wipe down your furniture with a soft, dry cloth to remove dust and debris. For more thorough cleaning, use a damp cloth with mild soap, then dry immediately to prevent moisture damage.

Protect from Sunlight: Position your furniture away from direct sunlight to avoid fading and drying out of the wood. Prolonged exposure can weaken the wood fibers and alter the appearance of the grain.

Maintain Humidity Levels: Wood is sensitive to changes in humidity. Keep your furniture in environments with stable humidity to prevent cracking, warping, or swelling. Using a humidifier or dehumidifier as needed can help maintain optimal conditions.

Use Coasters and Mats: Protect surfaces from spills, heat, and scratches by using coasters, placemats, or tablecloths. This is especially important for live edge tables, where the natural edges can be more susceptible to damage.

Regularly Apply Oil or Wax: Depending on the finish of your furniture, periodically applying a quality wood oil or wax can help maintain its luster and provide a protective barrier against moisture and stains. Follow the manufacturer’s recommendations for the best results.

Avoid Heavy Impact: While live edge furniture is durable, it’s important to avoid placing heavy or sharp objects that could dent or scratch the surface. Handle items with care to preserve the integrity of the wood.

Inspect and Address Issues Promptly: Regularly check your furniture for any signs of wear or damage. Addressing minor issues early can prevent more significant problems down the line.

By following these care and maintenance guidelines, you can ensure that your live edge furniture remains a stunning and enduring centerpiece in your home for years to come.

Yes, we stand behind the quality of our craftsmanship with a limited warranty on all our live edge products. For premade pieces, our warranty covers manufacturing defects and workmanship issues for up to 12 months from the date of purchase. For custom orders, while these items are considered final sale, they also carry a warranty covering defects in materials and craftsmanship. In the event of any issues identified within the warranty period, we will work with you to repair or, if necessary, remake the piece.

Custom orders are tailored specifically to your design preferences and are therefore considered final sale. As such, we do not offer returns or exchanges on custom pieces. However, should you encounter any defects related to craftsmanship or materials, our warranty ensures that we will repair or, in exceptional cases, remake the item to meet our quality standards.